Refunds & Exchanges

At gem the stem, we are committed to the satisfaction of our customers and We want you to love your purchase!  If you are not completely satisfied with the quality of your order, we will work to make it right. 

Feel free to contact us at for a full refund or exchange within 14 days of receiving your order minus shipping costs. you can return the product and get a full refund or exchange the product for another one, be it similar or not.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Please note: due to the handmade nature of each of our items, there may be slight variations and imperfections. we believe this is part of the beauty of purchasing a uniquely, handmade product.